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Refund Policy


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Returns, Exchanges or Refunds.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

There will be an exception, and food products may be returned if the product is not fresh, tastes bad, expired or has defects and is not what you expected. If you think that the product you received is not able to be consumed for some reason, please contact us immediately, but please read the following instructions.

 

How do I cancel my order and get a full refund?

Make sure you contact us no later than 12 hours after the order has been placed. We can cancel your order and issue a full refund, but it has to be before we process and ship the order. You need to call us to our direct line 1844-657-2823 or email us at info@santocubes.com. The cancelation must be made within a maximum of 12 hours after the order has been placed for us to guarantee that it will be refunded 100% correctly. We will make our best to cancel it, but if the order has been processed and sent to the USPS office, then we can't do anything, no refunds will be issued. No Exceptions.

 

How do I return or report a missing/defective/expired product?

We take such matters very seriously and will look into individual cases thoroughly. Any order that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at info@santocubes.com

We inform you that refunds and exchanges will be given for orders that fall under the below categories and follow the instructions correctly. Please remember that products need to be unopened and without any type of use, to be changed or refunded.

1. In the event that the product you've received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item. We do not guarantee that we will approve the refund or exchange.

2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.

3. In the event that you've received the wrong order, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we'll re-send the correct product to you at no cost, subject to availability.

4. In the event you've received your order with a missing item or product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to customerservice@santocubes.com and after which, kindly give us a call at 1844-657-2823  and our customer service representative will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We do not guarantee an approval, we reserve the right to disapprove.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 4 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@santocubes.com

Sale or Free items (if applicable)
Only regular priced items may be refunded and exchanged, unfortunately sale items and free samples cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:  1649 Glenwick Dr, Kissimmee Florida 34786

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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